Privacy Policy

If you are in danger or in a crisis – please do not use this site and contact a mental crisis line found at the Canadian Association for Suicide Prevention or call 911 immediately.


    1. This privacy policy (the “Privacy Policy”) is intended to inform you of our policies, procedures, and practices regarding the collection, use, and disclosure of any personal information that you provide to Wellin5 Inc. and/or its affiliates (collectively, “Wellin5”, “we”, or “us”) or through the Wellin5 software platform (the “Wellin5 Platform”). The Privacy Policy is part of our Terms and Conditions for Users, which can be found on our website at Terms and Conditions for Users, and our Terms and Conditions for Service Providers. The terms used in this Privacy Policy but not otherwise defined herein (such as “Service Provider”, “User” or “Services”) have the same meanings as defined in our Terms and Conditions for Users and/or our Terms and Conditions for Service Providers. When you use the Wellin5 Platform you accept and agree to both the applicable Terms and Conditions (User or Service Provider) and to this Privacy Policy. If you do not agree to be bound to the Privacy Policy you should stop using the Wellin5 Platform immediately. By accessing and using the Wellin5 Platform you affirm that you have read the applicable Terms and Conditions and the Privacy Policy and that you understand, agree, and acknowledge to all the terms contained in both of them.


      Collection and use of personal information

    2. When you use the Wellin5 Platform, update your account details, provide your billing information, provide your emergency contact information, or otherwise provide information to Wellin5, we may ask you for personally identifiable information (“Personal Information”). The Personal Information can be used to contact you or identify you and it may include, but not limited to, your name, your email, your phone number, and your address. We may collect and use the Personal Information, either by itself or in conjunction with other information, for the following purposes:


    3. To create your account on the Wellin5 Platform, let you login into that account, administer your account, monitor your account, provide customer service and contact you with information, alerts, notifications, and suggestions that are related to your account;


    4. To let a User or Service Provider, as applicable, know your first name to communicate with you effectively using the Wellin5 Platform;


    5. If you are a Service Provider, to let a User know you are licensed and qualified to provide Services;


    6. For billing-related purposes;


    7. To reach out to you, either ourselves or using the appropriate authorities, if either Wellin5 or a Service Provider has a good reason to believe that you or any other person may be in danger or may be either the cause of or the victim of a criminal act; and


    8. Any other purposes for the collection and use of Personal Information that Wellin5 may determine, in its sole discretion, from time to time and as shall be posted on this Privacy Policy prior to or at the time such changes take effect.


    9. Wellin5 may request information from Users about their needs, and from Service Providers, about your credentials, Services, and related information (collectively, “Profile Information”). Profile Information provided by Users may be shared with Service Providers, and Profile Information provided by Service Providers may be shared with Users or otherwise posted on the Wellin5 Platform.


    10. Wellin5 may collect and analyze statistical or aggregated information about Service Providers and Users which is not personally identifiable and does not contain Personal Information.


    11. When you use the Wellin5 Platform, Wellin5’s servers or servers of third party services automatically record information that your browser sends (“Log Data”). This Log Data may include, but not limited to, information such as your computer, Internet Protocol address, pages that you visit and the time spent on those pages, actions that you take and other statistics. We may use this information, either by itself or in conjunction with other information to monitor, analyze, and improve the use and functionality of the Wellin5 Platform and its technical operations.


    12. While using the Wellin5 Platform, Users may write or communicate by means of text-based communication, verbal communication, or video communication, either internally or to each other (collectively “Session Content”). The Session Content is shared with the Service Provider(s) that may work with you from time to time. The Session Content may be used, either by itself or in conjunction with other information, to (a) provide for a Service Provider provide Services to a User; (b) supervise, administer, and monitor the Services provided by a Service Provider; and/or (c) provide a means for professional supervision by qualified professionals for or on behalf of the Service Provider.


    13. Like many websites, Wellin5 uses “cookies” and “web beacons” to collect information. A “cookie” is a small data file that is being transferred to your computer’s hard disk for record-keeping purposes. A “web beacon” is a tiny image, placed on a Web page or e-mail that can report your visit or use. We use cookies and web beacons to enable the technical operation of the Wellin5 Platform, to administer your log-in to your account and to collect the Log Data. You can change your browser settings so it will stop accepting cookies or to prompt you before accepting a cookie. However, if you do not accept cookies you may not be able to use the Wellin5 Platform. The Wellin5 Platform may also include the use of cookies and web beacons of services owned or provided by third parties that are not covered by our privacy policy and we do not have access or control over these cookies and web beacons.


    14. Wellin5 may share aggregated information that does not include any Personal Information with third parties for any purpose, including but not limited to industry analysis, research, business transactions, and public relations.


    15. The Wellin5 Platform may contain links to other websites, services or offers which are owned, operated or maintained by third parties. If you click on a third party link, you will be directed to that third website or service. The fact that we link to a website or service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services and we do not have control over their privacy policies and terms of use.


    16. Wellin5 may sell or transfer some or all of its assets, including your Personal Information, in connection with a merger, acquisition, consolidation, joint venture, reorganization or sale of assets. Any Personal Information sold or transferred pursuant to such an arrangement will be required to be protected by the purchaser or transferee on the same terms and conditions as described in this Privacy Policy and in accordance with applicable law.


    17. We may employ third party companies and individuals to facilitate our Platform, to perform certain tasks which are related to the Platform or to provide audit, legal, operational or other services for us. These tasks include, but not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. When needed we may disclose information, including Personal Information, to such third parties but we will try to limit the Personal Information disclosed to the minimum necessary to perform their task.



      Your Personal Information may be transferred to and maintained on computers located outside of your province, but within Canada. If you are located outside the United States and choose to provide information to Wellin5 or by means of the Wellin5 Platform, we may transfer Personal Information to the United States and process it there. If you are located in the United States and choose to provide information to Wellin5 or by means of the Wellin5 Platform, we may also transfer some Personal Information outside of the United States and processes it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfers.


    1. Wellin5 will cooperate with government and law enforcement officials and private parties. We will disclose any information, including Personal Information, to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process to protect the property and rights of ourselves or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity. We may disclose information, including Personal Information, to take precautions against liability. Users should also be aware that Service Providers may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, Users should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; or (c) threatened harm to another person.


    1. You may review, update, correct, or delete your Personal Information by contacting us or by editing that Personal Information on the Wellin5 Platform. If you would like us to delete your Personal Information or any other information from our system, please contact us with such request at . Wellin5 may retain an archived copy of your records as required by law or for recordkeeping purposes. There may also be residual information that will remain within our databases and other records, including, without limitation, some data may that may be still archived and stored offline. Wellin5 is not responsible for removing information from the third parties that we have already legitimately shared Personal Information about you.


    1. Wellin5 is concerned with safeguarding your information. The security of your Personal Information is very important to us. Therefore, Wellin5 employs measures to protect this information from unauthorized access, use, and disclosure. However, the confidentiality of any communication transmitted through the Wellin5 Platform and/or stored with Wellin5 cannot be guaranteed. Please remember that no method of electronic transmission over the Internet or method of storage can be completely secure. You acknowledge and agree that you share and transmit any information, Personal Information or otherwise, at your own risk, as further detailed in our terms of use. If you have reason to believe that there has been of security, including but limited to “hacking” to your account, you must notify us immediately at


    1. We have implemented the following technical safeguards to ensure the protection and maintenance of the confidentiality of all of its User data. We use password-protected computer screensavers to prevent unauthorized access. We ensure that our systems, servers, and network computers are secure from intrusion by using firewalls, intrusion detection software, antivirus software, and by encrypting all personal information. We use strong and secure passwords to make sure that only authorized employees have access to computer storage devices or to the network. We change our passwords on a regular basis. and perform external audits to safe-test our systems. We also encrypt the transmission of our audio/video during live sessions to prevent the security related problems of eavesdropping, data tampering, or message forgery. We encrypt personal as well as sensitive information stored on mobile electronic devices such as laptops and USB flash drives in line with PCI and PIPA standards. All User data is physically stored within Canada as per healthcare regulations.


    1. Wellin5 may update this Privacy Policy at any time, and from time to time, in its sole discretion. The date of the last revision of this policy appears shall appear on this page. We encourage you to periodically review this page for the latest information on our Privacy Policy and on any related practices.


  1. If you have any questions or concerns about this Privacy Policy or our privacy-related practices, please contact us by sending an email to our Privacy Officer at


  2. Last updated: October 2018